Your data
You can ask us to send you a copy of your data, correct it, delete it, or close your dealership's account and delete its data. We will confirm the request comes from you, usually by replying from support@caeruz.com to the email address on the account, before we act, and we will answer within 30 days. Nothing is deleted until we have confirmed it with you.
If you are a customer of a dealership that uses Caeruz, please ask the dealership first; it controls your information, and we will help it respond.
Delete your account yourself
In the Caeruz app or at caeruz.com: open Settings › Delete account, select Delete account, type DELETE and confirm with Delete my account permanently. It takes effect at once. If you are the owner of a dealership where other people still work, make another person the owner first.
Deleted straight away: your name, email address, phone numbers, address, date of birth, document number, profile photo and the documents you uploaded, and your sign-in (nobody can log in to the account again). If you were the only person at your dealership, the dealership's account is closed and its subscription cancelled.
Kept: business records that belong to your dealership, such as sales, vehicles, costs and commissions, stay with the dealership and show Deleted user instead of your name. Copies in backups are removed as those backups expire on their normal cycle, as our Privacy Policy describes. To have a whole dealership's data deleted, use the form below.
Or ask us
You can also email support@caeruz.com with the same details.